Refund Policy

Effective date: September 1, 2026

We want you to be confident in your Pricera subscription. This policy explains how refunds and cancellations work.

1. Free Trial

Each account can start one 24-hour trial. Standard, Premium and Premium Plus trials are free. The VIP trial is a one-time payment of €2.99, which is non-refundable once the trial has started, since it grants immediate access to the Service — see Section 4 for exceptions.

2. Monthly Subscriptions

Paid plans are billed monthly in advance. Because the Service provides continuous monitoring throughout each billing period, payments for the current billing period are generally non-refundable once the period has begun.

3. Cancellations

You may cancel your subscription at any time from the billing portal in your dashboard. When you cancel:

• You retain access to your current plan until the end of the billing period you've already paid for.
• You will not be charged again after cancellation.
• No partial refund is issued for the unused portion of the current billing period, except as described below.

4. Exceptions

We will consider a full or partial refund on a case-by-case basis if:

• You were charged due to a verified billing error or duplicate charge.
• The Service was unavailable or materially non-functional for a significant portion of your billing period due to an issue on our end.
• You were charged after requesting cancellation before the renewal date.

To request a refund under these circumstances, contact us within 14 days of the charge at support@pricera.online with your account email and the reason for the request. We aim to respond within 3 business days.

5. Plan Changes

If you upgrade your plan, the new rate applies immediately and is prorated for the remainder of the current billing cycle. If you downgrade, the new rate takes effect at the start of your next billing cycle.

6. Payment Method

Approved refunds are issued to the original payment method used (Stripe for card payments, or PayPal for PayPal subscriptions) and may take 5–10 business days to appear depending on your bank or PayPal processing times.

7. Contact Us

For any billing or refund question, reach us at support@pricera.online or via our contact page.